Caroline Potter, an experienced, highly qualified Human Capital consultant, is the driving force of Human. She has consulted to clients on large-scale initiatives that focus on restructuring, business transformation and operational improvement, across a variety of industries.
Her areas of expertise include: change management, training and development, employee relations, coaching and organisational development.
Change Management
Caroline holds a post-graduate diploma in management from Wits Business School. She is accredited as a change management practitioner on Prosci methodologies and tools via Picourseware, and is a member of the Associate of Change Management Professionals.
Her wealth of experience includes:
- Change manager on a programme that focused on the development of a shared services business unit for an international mining company, focusing mainly on its finance, supply chain management and maintenance functions.
- Change lead on Lean Six Sigma programme at a large bank in South Africa.
- Change programme manager in the United Kingdom on £2 billion transformation programme which required the restructuring and closing of 150 mail centres across the country.
- Change management lead on large-scale restructure at South African mining company.
- Change programme lead on global SAP implementation for mining company. Led a team of 13 consultants across Australia, Singapore and South Africa.
- Change management lead on SAP implementation at a South African investment bank. Aligned change management approach and methodology adopted in personal and business banking, and adapted it to an investment banking environment.
- Change management lead at South Africa asset management company. Led the change management human resources, employee relations and communications work streams for the following initiatives:
- Outsourcing programme for institutional operations: 110 staff members transferred
- LibFin relocation to Melrose Arch and S197 transfer of 35 employees to STANLIB
- Restructuring of research team from centralised to decentralised operating model
- In all initiatives managed project plan, developed change management strategy and change plan, engaged stakeholders across all levels of seniority, conducted consultations and provided coaching to middle and senior management
- Member of the programme EXCO
- Change management and HR lead on transformation programme at a petrochemicals company.
Training and Organisational Development
Caroline holds a diploma in education, training and development, and is qualified through the Gordon Institute of Business Science (GIBS) Professional Business Coaching Programme. She is also a member of Coaches and Mentors of South Africa (COMENSA).
Some of her key accomplishments in this field include:
- Training facilitator and materials developer for technical and soft skills in a retail bank.
- Required to develop training according to instructional design principles and facilitate courses from clerical level through to senior and executive management.
- Training and organisational development specialist manager in charge of leadership and organisational development for a large South African airline. Provided a service to internal clients both locally and internationally and trained cabin crew through to senior and executive management.
Clients
Human has extensive expertise in the mining, petrochemical, financial services and public sectors, both in South Africa and internationally, and has provided services to the following companies and organisations:
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